Last updated: May 2026
Ease Technical Consulting (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging our services or using our website (easetechnical.com.au), you agree to the practices described in this policy.
1. Who We Are
Ease Technical Consulting is a Brisbane-based business support firm servicing clients Australia-wide. We provide IT management, website and app development, social media, digital marketing, bookkeeping, business systems, and public relations services to small and medium businesses.
For privacy-related enquiries, contact us at:
- Website: easetechnical.com.au
- Location: Brisbane, Queensland, Australia
2. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services, including:
2.1 Information You Provide Directly
- Full name and contact details (email, phone, address)
- Business name, ABN, and industry information
- Login credentials for platforms we manage on your behalf (e.g. Wix, Mailchimp, Meta Business Manager)
- Payment and billing information
- Project briefs, content, and materials you share with us
- Communications via email, phone, or our contact form
2.2 Information Collected Automatically
- Website usage data (pages visited, time on site, browser type) via analytics tools
- IP address and device information
- Cookies and similar tracking technologies (see Section 8)
2.3 Information Collected From Third Parties
- Platform access and performance data from Meta, Google, Xero, or other tools where you grant us access
- Referral information from partners or other clients
3. How We Use Your Information
We use your personal information to:
- Deliver and manage the services you engage us for
- Communicate with you about your projects and account
- Process payments and issue invoices
- Manage and access third-party platforms on your behalf
- Send service-related updates and notifications
- Improve our website and service offerings
- Comply with legal and regulatory obligations
- Respond to enquiries and provide customer support
We will only use your information for the purpose it was collected or for a directly related secondary purpose, unless you have consented otherwise.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it with:
4.1 Service Providers
Third-party platforms and tools used to deliver our services, including cloud hosting providers, project management platforms, payment processors, and communication tools. These parties are bound by confidentiality obligations.
4.2 Platform Access
When we manage your social media, advertising, website, or email accounts, access credentials and account data are handled on a need-to-know basis and are not shared with external parties beyond service delivery.
4.3 Legal Requirements
We may disclose information where required by law, regulation, or a court order, or to protect the rights, property, or safety of Ease Technical Consulting or others.
5. Data Storage and Security
Your personal information is stored on secure systems. We take reasonable steps to protect it from unauthorised access, disclosure, alteration, or destruction, including:
- Secure password management and access controls
- Encrypted communication channels where applicable
- Regular review of our data handling practices
While we take care to protect your information, no method of electronic storage or transmission is completely secure. We encourage you to notify us immediately if you suspect any unauthorised use of your information.
6. How Long We Keep Your Information
We retain personal information for as long as is necessary to provide our services and meet our legal obligations. When information is no longer needed, we take reasonable steps to destroy or de-identify it securely.
For ongoing clients, account and project records are retained for a minimum of seven (7) years for financial and compliance purposes, in line with Australian tax law requirements.
7. Access and Correction
You have the right to access and correct the personal information we hold about you. To make a request:
- Contact us via the form at easetechnical.com.au or by email
- We will respond within 30 days of receiving your request
- We may require identity verification before disclosing information
We reserve the right to refuse access in limited circumstances permitted by the Privacy Act 1988, such as where it would pose a serious threat to someone’s safety.
8. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and collect analytical data. Cookies may be set by us or by third-party services we use, such as Google Analytics.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some features of our website function.
9. Third-Party Links
Our website and service documents may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date. Continued use of our services following any changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions, complaints, or requests, please contact us at:
Ease Technical Consulting
- easetechnical.com.au
- admin@easetechnical.com.au
- +61 402 749 962
- Brisbane, Queensland, Australia
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
