Last updated: May 2026

These Terms and Conditions (“Terms”) govern the relationship between Ease Technical Consulting (“we”, “us”, “our”) and any individual or business (“Client”, “you”) engaging our services. By engaging us, you agree to be bound by these Terms.

We recommend reading these Terms carefully before engaging our services. If you have any questions, contact us at easetechnical.com.au before proceeding.

1. Our Services

Ease Technical Consulting provides business support services to Australian businesses, including but not limited to:

• IT and systems management
• Website and mobile app design and development
• Social media management and content creation
• Meta Ads (Facebook and Instagram) campaign management
• Email marketing
• Business systems, CRM setup, and automation
• Accounting, bookkeeping, and BAS preparation
• Press and public relations

The specific scope of services for each engagement will be confirmed in writing via a proposal, service agreement, or Statement of Work (SOW) before work commences.

2. Engagement and Agreement

An engagement is formed when you accept a proposal, sign a service agreement, or provide written confirmation (including email) to proceed. Work does not commence until:

• The scope of services has been agreed in writing
• Any required deposit or initial payment has been received (if applicable)

We reserve the right to decline or discontinue any engagement at our discretion.

3. Fees and Payment

3.1 Pricing

Our services are provided on a pay-per-hour, weekly retainer, or fixed project basis, as outlined in your service agreement. Indicative rates are published on our website and may vary depending on the nature of the work.

3.2 Invoicing

Invoices are issued as agreed in your service package or at project milestones. Payment is due within seven (7) days of the invoice date unless otherwise specified in writing.

3.3 Late Payment

Overdue invoices may result in work being paused until payment is received. We reserve the right to charge interest on overdue balances at the rate of 1.5% per month on the outstanding amount.

3.4 GST

All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added to invoices where applicable.

3.5 Deposits and Refunds

Project-based engagements may require a deposit of up to 50% prior to commencement. Deposits are non-refundable unless we are unable to proceed due to circumstances on our end.

4. Client Responsibilities

To allow us to deliver effectively, you agree to:

• Provide accurate, timely, and complete information, materials, and access required for your project
• Designate a point of contact with authority to provide approvals and feedback
• Review and provide feedback on deliverables within the timeframes agreed
• Ensure any content or materials you provide do not infringe third-party intellectual property rights
• Grant us access to relevant platforms, accounts, or systems as needed for service delivery

Delays caused by the Client’s failure to provide required information or approvals may affect timelines and are not our responsibility.

5. Intellectual Property

5.1 Client-Owned Materials

All content, brand assets, and materials supplied by you remain your intellectual property.

5.2 Deliverables

Upon receipt of full payment, intellectual property in deliverables created specifically for you (e.g. website designs, custom code, copy) transfers to you. This excludes any third-party tools, templates, plugins, or licensed assets used in the production, which remain subject to their respective licenses.

5.3 Our Tools and Methods

We retain ownership of our pre-existing processes, frameworks, systems, and methodologies. Nothing in these Terms transfers any rights to our internal tools or general approaches.

5.4 Portfolio Use

Unless you advise otherwise in writing, we may reference your project as part of our portfolio, case studies, or promotional materials. Confidential business information will not be disclosed without your consent.

6. Confidentiality

Both parties agree to keep confidential any sensitive information shared during the engagement. This includes business strategies, login credentials, financial data, and client lists.

We will not share your confidential information with third parties except where necessary to deliver your services (see our Privacy Policy) or as required by law.

This confidentiality obligation continues for two (2) years after the conclusion of our engagement.

7. Platform and Third-Party Access

Many of our services involve accessing and managing third-party platforms on your behalf (e.g. Meta Business Manager, Wix, Xero, Mailchimp). By engaging us for these services, you authorise us to act on your behalf within those platforms.

We are not responsible for:

• Platform outages, policy changes, or algorithm updates beyond our control
• Account suspensions or restrictions imposed by third-party platforms
• Changes in advertising costs or performance resulting from platform changes

8. Advertising and Campaign Services

For Meta Ads and other paid advertising services:

• Ad spend is separate from our management fees and is charged directly to the Client’s account or invoiced at cost
• Campaign performance is subject to factors outside our control including platform algorithms, audience behaviour, and market conditions
• We will not be held liable for advertising results, including specific ROI targets, unless expressly guaranteed in writing
• Any ad account access granted to us will be revoked by you upon conclusion of the engagement

9. Limitation of Liability

To the maximum extent permitted by Australian law, our total liability to you for any claim arising from our services is limited to the total fees paid by you in the three (3) months preceding the claim.

We are not liable for:

• Indirect, incidental, special, or consequential loss or damage
• Loss of revenue, profit, data, or business opportunity
• Losses caused by third-party platform outages, failures, or policy changes
• Any loss arising from inaccurate or incomplete information provided by the Client

Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law, including consumer guarantees that apply to services supplied to a consumer.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

11. Termination

11.1 Termination by Client

You may terminate an ongoing engagement by providing fourteen (14) days written notice. You remain responsible for fees incurred up to the termination date, including any partially completed milestones.

11.2 Termination by Us

We may terminate an engagement immediately if:

• You breach these Terms and fail to remedy the breach within 7 days of notice
• You become insolvent or are placed into administration
• Continuing the engagement would expose us to legal, ethical, or reputational risk

11.3 Effect of Termination

Upon termination, all outstanding invoices become immediately payable. We will return your materials and revoke our access to your platforms within a reasonable timeframe.

12. Dispute Resolution

If a dispute arises from these Terms or our services, both parties agree to attempt to resolve it through good-faith negotiation before pursuing formal action.

If the dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation through a recognised Australian mediation body. If mediation fails, disputes will be subject to the laws of Queensland, and both parties submit to the non-exclusive jurisdiction of the courts of Queensland.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be communicated by publishing an updated version on our website. Continued engagement with our services after any change constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any legal action must be brought in Queensland courts, subject to any mandatory jurisdiction provisions under Australian Consumer Law.

15. Contact Us

For any questions about these Terms, please contact us:

Ease Technical Consulting

• easetechnical.com.au
• admin@easetechnical.com.au
• +61 402 749 962
• Brisbane, Queensland, Australia